Document downloads - Building control - building regulations

The following document downloads are available for download. Downloads in PDF format can be read using Adobe Reader.

MS Word and Powerpoint files can be read by using their respective applications or any alternatives.

Available downloads

• Building standards customer charter

  • Customer Charter 2024-25

    File type: PDF

    Size: 974.52 KB

• Building Standards guidance

  • Building standards customer journey

    File type: PDF

    Size: 6.07 MB

  • Building warrant Fee information and guidance

    File type: PDF

    Size: 295.23 KB

• Building Standards Performance

  • KPI 1 - Percentage of Building Standards applications where first technical response is issued within 20 working days of validation

    File type: PDF

    Size: 87.58 KB

  • KPI 2 - Percentage of Building Standards applications where first response is issued within 10 working days of receipt of completion certificate

    File type: PDF

    Size: 85.57 KB

  • KPI 3 - Percentage of Building Standards applications where building warrant is issued within 6 working days of receipt of competent plans Related Downloads

    File type: PDF

    Size: 85.2 KB

  • KPO - Key Performance Outcomes - Quarterly Summary 2024-25 Q2

    File type: PDF

    Size: 285.02 KB

  • KPO - Key Performance Outcomes - Quarterly Summary 2024-25 Q1

    File type: PDF

    Size: 284.9 KB

  • KPO - Key Performance Outcomes - Quarterly Summary 2023-24 Q4

    File type: PDF

    Size: 285.25 KB

  • KPO- Key Performance Outcome - Quarterly Summary 2023-24 Q3

    File type: PDF

    Size: 282.29 KB

  • 2024-25 Annual Verification Performance Report - Q2

    File type: PDF

    Size: 2.46 MB

  • National Customer Survey Platform (Highland Survey Report) - 2024-25

    File type: PDF

    Size: 162.66 KB