Document downloads - Consultations, complaints and compliments
The following document downloads are available for download. Downloads in PDF format can be read using Adobe Reader.
MS Word and Powerpoint files can be read by using their respective applications or any alternatives.
Available downloads
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Model Complaints Handling Procedure
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Part 1 - Introduction and overview
File type: PDF
Size: 267.5 KB
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Part 2 - When to use this procedure
File type: PDF
Size: 400.61 KB
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Part 3 - The complaints handling process
File type: PDF
Size: 171.92 KB
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Part 4 - Governance
File type: PDF
Size: 265.93 KB
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Part 5 - Customer facing complaints handling procedure
File type: PDF
Size: 315.43 KB
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