Model Complaints Handling Procedure
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Part 1 - Introduction and overview
File type: PDF
Size: 267.5 KB
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Part 2 - When to use this procedure
File type: PDF
Size: 400.61 KB
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Part 3 - The complaints handling process
File type: PDF
Size: 171.92 KB
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Part 4 - Governance
File type: PDF
Size: 265.93 KB
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Part 5 - Customer facing complaints handling procedure
File type: PDF
Size: 315.43 KB