Bus pass and travel discounts

How to renew or request a replacement

How to request a replacement card

  • Online at getyournec.scot - be aware Local Authorities cannot check the progress of online requests
  • At your local Service Point
  • You can contact our Customer Services team by telephone on 01349 886604, this line is open Monday to Friday 9am - 5pm
  • You can also contact our Customer Services team by email at buspass@highland.gov.uk – provide your name, date of birth and address and reason for replacement

Renewing a Disabled card

  • Online at getyournec.scot -  be aware Local Authorities cannot check the progress of online requests
  • At your local Service Point –  bring proof of your ongoing entitlement with you
  • You can also email the relevant proof of entitlement to buspass@highland.gov.uk – please also provide your name, date of birth and address

Highland Service Points - Service Points are now on a phased opening, opening times can be viewed on our Service and Access Points pages.

We would also ask that any proof of disability that is supplied should be dated within the last 12 months as this is a requirement set by Transport Scotland.

We would advise cardholders to renew their card around 2 to 4 weeks prior to your existing card expiring.

If your card is valid but does not work on the machine, the driver will give you the option to pay the full fare and keep your card or give you a 7 day temporary pass. The temporary pass will be valid for free travel for you but the companion element will not be available.

Read more at Transport Scotland.

Related pages