Digital Strategy
Lead - Digital Maturity
Elements for success
People
Empowering our people through digital, data and technology skills development, inclusivity, and accessibility to resources, learning pathways and tools.
Adopting an engaging and enthusiastic approach that is led by our services and supported by Digital, ICT, Transformation, HR, People Development (and external partners, when required).
Enabling through support and equipping people with the right tools, skills, and technology, enabling day to day efficiency, and freeing up more time to ensure our people can do their jobs in a healthy, pro-active, and sustainable way.
Insight
Driving a Data and Intelligence informed approach that provides the insight to understanding the evolving needs of our customers and our people.
Ensuring that we have the skills required to effectively manage and utilise data and information and understanding the insight this provides can create broad opportunities to deliver better outcomes.
Ensuring that services connect and collaborate utilising data to its maximum potential creating an environment that allows our people and services to openly share challenges and ideas and to co-develop and co-produce innovative solutions to old problems.
Design
Councils can no longer deliver services as they have always done.
Service Design should begin and end with the customer’s needs.
With increasing budget pressures and rising demand, there is a need to find new ways of thinking to evolve services, working with partners, using new technologies, and empowering staff with skills to support these changes.
In alignment with the recognised national approach, (the Scottish Approach to Service Design) the Council will strive to understand the needs of our people and our communities and involve them in the design of products and services.
There will be a focus on outcomes, designing services from a user’s perspective, rather than from an organisational perspective.
The Council will design and deliver products and services that are inclusive, ethical, resilient and uphold people’s digital rights.