Tenant participation
Annual Assurance Statement
The Annual Assurance Statement 2024 has been submitted to the Scottish Housing Regulator having been agreed by the Chair & Vice Chair of the Housing and Property committee and scrutinised by our Interested Tenants. The Annual Assurnance Statement focused on the key themes of statutory requirements, legislation, charter performance, customer satisfaction and engagement.
The statement is a regulatory requirement monitored by the Scottish Housing Regulator which covers how social housing providers are regulated and their reporting requirements.
Our 2023 Statement confirms we has achieved compliance with legislative duties and how it delivers essential services to our tenants. It also emphasises the importance we place on effective tenant participation.
The statement shows that there were no health & safety breaches requiring investigation by the Health & Safety Executive in 2023/24
We also comply with the Gas Safety Advice recommendations issued by the Scottish Housing Regulator to all social landlords with 100% compliance in 2023/24.
Full compliance for fire and smoke alarms was achieved in October 2023.
As a result of the Covid-19 work restrictions, the five yearly electrical inspections regime in Highland is behind schedule. Contracts have been agreed to reach compliance in 2025/26.
Chair of the Housing and Property Committee, Cllr Glynis Campbell Sinclair, provided information on the remit of the Committee in scrutinising our housing performance when representatives from the Scottish Housing Regulator liaised with us earlier this year.
Cllr Sinclair said, “We very much welcome our ongoing engagement with the Scottish Housing Regulator. Our Assurance Statement will provide them with a helpful insight into the processes we follow and the priority we have on tenant safety and rent affordability".
The Assurance Statement has now been submitted to the Scottish Housing Regulator.