Agendas, reports and minutes

The first meeting of the Customer Services Board will take place on Thursday, 24 April 2014 in the Ground Floor Meeting Room, Highland Council Service Centre, Osprey House, Alness Point Business Park, Alness at 2.00pm.

You are invited to attend the meeting and a note of the business to be considered is attached.

Yours faithfully

Director of Corporate Development

Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.

Nominations will be sought at the meeting for the Chair of the Board.

The Board is asked to resolve that, under Section 50A(4) of the Local Government (Scotland) Act 1973, the public should be excluded from the meeting for the following items on the grounds that they involve the likely disclosure of exempt information as defined in Paragraphs 1 and 6 of Part 1 of Schedule 7A of the Act.

A visit to the Service Centre for Members of the Board will be undertaken which will include a brief presentation from the Customer Services Manager and the opportunity to observe call handing/sit with call handlers.

There is circulated to Members only Report No. CSB/1/14 dated 16 April 2014 by the Depute Chief Executive/Director of Corporate Development which confirms the remit for the Customer Services Board (CSB) and proposes an approach for the work of the Board, for Members consideration.  

The Board is invited to consider and agree its approach.