Agendas, reports and minutes

A meeting of the Customer Services Board will take place on Tuesday, 19 August 2014 in Committee Room 2, Council Headquarters, Glenurquhart Road, Inverness at 2.00pm. 

You are invited to attend the meeting and a note of the business to be considered is attached.

Yours faithfully

Michelle Morris
Depute Chief Executive/
Director of Corporate Development

BUSINESS

1. Apologies for Absence

2. Declarations of Interest

Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.

3. Minutes of Last Meeting

There are circulated Minutes of the last Meeting held on 25 June 2014.

4. Exclusion of the Public

The Board is asked to resolve that, under Section 50A(4) of the Local Government (Scotland) Act 1973, the public should be excluded from the meeting for the following items on the grounds that they involve the likely disclosure of exempt information as defined in Paragraphs 1 and 6 of Part 1 of Schedule 7A of the Act.

5. Customer Service Review - Update

There is circulated to Members only Report No. CSB/2/14 dated 19 August 2014 by the Depute Chief Executive/Director of Corporate Development which, with the recent consolidation of the key principles to be applied to the review, offers various options available for each of those communities and reflects the principles applied.   

The Board is invited to consider and comment on the report as circulated.