Agendas, reports and minutes

A meeting of the Customer Services Board will take place on Tuesday, 16 September 2014 in Committee Room 2, Council Headquarters, Glenurquhart Road, Inverness at 3.00pm. 

You are invited to attend the meeting and a note of the business to be considered is attached.

Yours faithfully

Michelle Morris

Depute Chief Executive/

Director of Corporate Development

BUSINESS

1. Apologies for Absence

2. Declarations of Interest

Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.

3.  Minutes of Last Meeting

There are circulated Minutes of the last Meeting held on 19 August 2014.

4.  Exclusion of the Public

The Board is asked to resolve that, under Section 50A(4) of the Local Government (Scotland) Act 1973, the public should be excluded from the meeting for Item 5 on the grounds that it involves the likely disclosure of exempt information as defined in Paragraphs 1 and 6 of Part 1 of Schedule 7A of the Act.

5.  Customer Services Review – Update (Private Item)

There is circulated separately to Members only Report No. CSB/3/14 dated 19 August 2014 by the Depute Chief Executive/Director of Corporate Development which provides an update to the on-going work of the Customer Services Board and reflects the changes requested during the discussions at the last meeting on 19 August 2014.

The Board is also invited to note the update as circulated.

6.  Customer Services Review: Stakeholder Engagement

Members are advised that the Customer Service Board is considering the face to face Customer Service delivery for 23 Service Points across Highland. 

In this regard, there is circulated Joint Report No. CSB/4/14 dated 8 September 2014 by the Depute Chief Executive/Director of Corporate Development and the Head of Policy and Reform which outlines a proposal for further stakeholder engagement.

The Board is invited to agree the recommendations as circulated.

7.  Staff Consultation

A Verbal Update will be provided at the meeting in regards to staff consultation.