Agendas, reports and minutes

A meeting of the Customer Services Board will take place on Tuesday, 11 November 2014 in Committee Room 3, Council Headquarters, Glenurquhart Road, Inverness at 2.00pm. 
 
You are invited to attend the meeting and a note of the business to be considered is attached.

Yours faithfully

Michelle Morris
Depute Chief Executive/
Director of Corporate Development

BUSINESS

1. Apologies for Absence

2. Declarations of Interest

Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.

3. Appointment of Chair    

Nominations will be sought at the meeting for the Chair of the Board.

4. Minutes of Last Meeting  
 
There are circulated Minutes of the last Meeting held on 16 September 2014.

5. Customer Services Review – Update                                                          

There is circulated Report No. CSB/5/14 dated 4 Novemeber 2014 by the Depute Chief Executive/Director of Corporate Development which advises the Customer Services Board of the progress made to date regarding the consultation processes on the proposals recommended by the Customer Services Board.

The Board is invited to note the current position.