Agendas, reports and minutes

A meeting of the Customer Services Board will take place on Monday, 20 April 2015 in Committee Room 2, Council Headquarters, Glenurquhart Road, Inverness at 11.00am.

You are invited to attend the meeting and a note of the business to be considered is attached.

Yours faithfully

Michelle Morris
Depute Chief Executive/
Director of Corporate Development

BUSINESS

1.  Apologies for Absence

2.  Declarations of Interest

Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.

3.  Minutes of Last Meeting

There are circulated Minutes of the last Meeting held on 17 March 2015.

4.  Exclusion of the Public

The Board is asked to resolve that, under Section 50A(4) of the Local Government (Scotland) Act 1973, the public should be excluded from the meeting for the following items on the grounds that they involve the likely disclosure of exempt information as defined in Paragraphs 1 and 6 of Part 1 of Schedule 7A of the Act.

5.  Customer Services Review – Progress Update Paper

There is circulated to Members only Report No. CSB/4/15 dated 10 April 2015 by the Depute Chief Executive/Director of Corporate Development which provides an update on ongoing work in relation to the Customer Services Review.

The Board is invited to note the terms of the report as circulated.

6.  Customer Service Board – Draft Consultation Update

The following documents are circulated to Members only:-

Report on Focus Groups and Telephone Interviews – Final Draft

Individual and Community Group Feedback - Draft 

7.  Work Reallocation Paper and Potential Alternative Provision Model

There is circulated to Members only Report No. CSB/5/15 dated 14 April 2015 by the Depute Chief Executive/Director of Corporate Development which provides a further update on the potential reallocation of work, the alternative proposals which were requested by Members and the associated costs/savings for those proposals.

The Board is invited to consider and agree the recommendations as detailed in the report.