Trading Standards supports Delivery Law website

The website www.deliverylaw.uk was one year old on Saturday (22nd June) and Trading Standards officers at Highland Council are looking to highlight its importance in the battle for fair internet delivery charges.  The site provides a one-stop-shop for consumers and businesses to receive all the information they need about internet delivery charges and to report bad practices that they might encounter.

David MacKenzie, Trading Standards Manager at the Highland Council said: “With over 1000 hits per day, the site is well-used but we think it can be more widely viewed.  Consumer users can consider their rights using the information pages, utilise template letters to raise issues with companies, and make complaints to the appropriate authorities.  Business users can check on their obligations as sellers and their rights as buyers.  Other interested parties such as policy-makers, advisers and lawyers can access detailed information about delivery law.”

Although set up and operated by Highland Council’s Trading Standards team, the site is supported by a very wide range of national bodies, including the Scottish and UK Governments, Citizens Advice Scotland, Trading Standards Scotland, the Competition and Markets Authority, the Advertising Standards Authority and the Consumer Council of Northern Ireland.

David MacKenzie continued: “The site was set up at short notice in response to increasing demands from the public for more information and a coordinated approach to tackling unfair surcharges.  We are now looking to improve it and have introduced a simple questionnaire for users to let us know their thoughts.  See the ‘Give us your feedback’ link at the foot of each page of the site.”

Highland Council is supporting the Scottish Government’s “Fairer Deliveries for All” initiative, through the operation of the deliverylaw.uk website and through the continuing engagement by Trading Standards with businesses across the UK.