Have your say on ‘My Council’ customer service

Members of the public are being invited by The Highland Council to spare five minutes of their time to complete a survey that will help the local authority improve its customer experience.

Highland Council has opened an online customer feedback form on its website at www.highland.gov.uk and encourages anyone who contacts the Council to take part.

The survey is part of the “My Council” Redesign Project which aims to put citizens at the centre of customer engagement at Highland Council.

Leader of the Council, Cllr Raymond Bremner said: “Its vital that as many people as possible take part in this survey so that we can identify how best to improve the customer service provided in Highland.”

The project aims to improve the Council’s processes and approach for all customer contact methods (digital, telephone, face-to-face), and to provide a seamless customer experience.

The Council is asking for: feedback on customers’ experiences using Highland Council’s website; - how online customer contact is rated; how people would like to engage with the Council; and how they would like the Council to communicate with them.

Convener of the Council, Cllr Bill Lobban added: “This is the start of a wide ranging review of how local people get in contact with the Council. We would like to know what works and more importantly what doesn’t. It should only take a few minutes and your views will really help us improve the current situation”

The survey will be anonymous and the Council urges everyone who has contact with the council to make their views known at this link.

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