Shared services begin at Muir of Ord

Muir of Ord’s new Service Point opened this week, providing a service to members of the public who need information and advice on services provided by both The Highland Council and Northern Constabulary. 

The Service Point has moved from Seaforth Road into the Northern Constabulary office on Great North Road and is open Monday –Friday 9.30 am – 1 pm.  The Service Point will also provide a front counter service for Northern Constabulary.  A similar partnership is operating at Golspie, Broadford and Bettyhill Service Points where Council staff provide a reception and information service for Northern Constabulary.  Two additional shared ventures are planned at Gairloch and Lairg, where the Service Point will move to the local police station. 

Recently, the Council was awarded the Customer Service Excellence standard in recognition the service it provides through face to face contact with the public at its network of 35 Service Points,  telephone contact at its Service Centre in Alness and via the Registration service.