Face to Face Customer Service in Thurso Guaranteed

The Highland Council has given a guarantee that face-to-face contact with customers in Thurso will continue, via its Service Point in Rotterdam Street.

Councillor John Matheson, Chairman of The Highland Council's Resources Committee, said a Council decision to move four back office finance jobs to Wick would have no impact on the service offered to customers at the Service Point in Thurso.

The long-established and well used Service Point would continue as a flagship service of the Council, providing face-to-face contact with the public.

He said: "I am concerned that the public may have been given an impression by some recent criticisms of our back office changes that they will experience a diminished service from the Council in Thurso.

"I can assure the public this will not be the case. Indeed we are expecting improvements to the efficiency of the service we provide as a result of the transfer of the four jobs in Thurso to our Wick office.” 

Thurso is one of 37 offices in the Council's Service Point network.

Staff who deal with council tax benefits and queries currently share premises at Rotterdam Street which is the home of the Service Point.

With the introduction of new technology, it has been agreed to transfer the Thurso-based back office finance staff to join their colleagues at Wick. The Council believes this will provide a more responsive and more efficient service.

Anyone wishing an interview with a specialist would have the opportunity to make an appointment at Thurso.