Public invited to comment on Council performance

The Highland Council is writing to 9,000 residents this week inviting them to have their say on Council services.

Chosen randomly, the residents will receive a Performance Survey questionnaire asking their views on their contact with the Council and satisfaction with services and inviting their comments on how best the Council can serve their local communities.

The survey is conducted every year and the information received is used to plan improvements to service delivery. 

Councillor David Alston, Chairman of the Council’s Renewing Democracy and Community Planning Select Committee, said: "The views of residents are very important to us and we would urge those who receive the questionnaire to set aside some time to respond to the survey. 

“We are committed to delivering high quality services to the public and being accountable for our performance.  One way that this is achieved is through the Public Performance Survey.  The survey also enables the Council to consult communities about its performance. 

"An effective performance management system must include listening to and taking account of the views of interested parties, and using this feedback to improve performance.” 

For further information please contact: John Robertson, The Highland Council's, Performance Manager tel: 01463 702839