Privacy notices - Register a new address, change of an existing address and street naming and numbering

We're responsible for the registration and amendment of addresses and the naming of streets and numbering of new properties.  We're also responsible for the renaming or renumbering of existing properties. This process is known as the allocation of statutory addresses and is governed by Section 97 of the Civic Government (Scotland) Act 1982

This work is essential for use by the emergency services, public utilities, postal services and the general public.  Addresses are often required very early in the build cycle to enable legal transactions associated with properties.  Utility companies will not normally connect their services until such time as the premises have been given a formal postal address. 

We charge customers who want to officially register or amend their address with Royal Mail.  Personal information such as name and contact details is required to administer this process. 

Your name and contact information is used to allow us to identify the details of the owner or occupier requesting the registration of new addresses or amendment of an existing property.  This allows us to provide details if these cases are queried by future owners or occupiers.

If you don't provide the necessary information, we will be unable to fulfil the request.

Addressing – Registration and Amendment

Contract - we need to process this personal information to fulfil our contract with the customer (Article 6(1)(b) of GDPR).

Street Naming and Numbering

Public Task – We need to process personal data in the exercise of official authority as set out in Section 97 of the Civic Government Scotland Act 1982 (Article 6(1)(e) of GDPR).

• View personal data
• Change personal data
• Delete personal data
• Restrict processing of personal data

Find out more about your rights

Only the address information is shared with other organisations.  This passed on to Royal Mail, the Emergency Services, Ordnance Survey, SGN  and One Scotland Gazetteer.

Personal details used for registering or amending an address will be held for up to ten years.

This is to give us a reasonable period of time during which to easily trace previous request details, should a query be received from a future owner or occupier.

All street naming requests are held permanently, whether the request is received from a business or an individual.

Your personal information is not subject to automated decision making or profiling.

The data controller is The Highland Council

Data Protection Officer
Highland Council Headquarters
Glenurquhart Road
Inverness
IV3 5NX
01463 702029   

dpo@highland.gov.uk

If you are unhappy with the way we have processed your personal information you can contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
https://ico.org.uk/global/contact-us/