Customer Services Board
Tasks and responsibilities
At the meeting of the Highland Council on 13 March 2014 it was agreed to establish, for the next 15 months, a cross-group Customer Services Board (CSB) of 10 Members with delegated powers to:
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undertake a rolling consultation of Members, staff, partner agencies, and the public on the future of the Service Point network
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consider customer service provision in each of the 23 communities with a Service Point not designated a Community Hub
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agree a future service delivery model for each such community on the basis of a business case which took into account the impact on service users and the Council's commitment to remote and rural communities