How to make a complaint

Complaints Annual Performance

We have provided our complaints performance, with Key Performance Indicators as specified by the Scottish Public Services Ombudsman (SPSO) for all Scottish Local Authorities. In this report, we will explain how we performed against these indicators and how we have used this information to monitor trends and make improvements in our processes. Our results are improving and we aim for this to continue.

Annual Complaints Performance Report 2020/21